Cancellation Policy

We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation requests. If you cancel or reschedule with less than 24 hours' notice or don’t show for your appointment, you will be required to pay half of the appointment fee for the first missed session and full price for every missed, rescheduled, or canceled session afterward before you make your next appointment.

We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur.

If you have a fever, a known infection, or have known eye sensitivity 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations.

We will do our best to give advance notice if we are closing or need to cancel due to bad weather, and we ask you to do the same.

Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.

Late Arrival Policy

We request that you arrive 10–15 minutes prior to your appointment time to allow time to fill out any required paperwork, as well as answer any intake questions your therapist may have.

We ask that you call to inform us if you will be arriving late to your appointment so we can do our best to accommodate you. Appointment times are reserved for each client and delays will impact the next appointment.

For this reason, arriving after your appointment time may result in a loss of time from your service so that your session ends at the scheduled time. Full-service fees will be charged even when sessions are shortened due to late arrival.