We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation requests. If you cancel /reschedule with less than 24 hours' notice or don’t show for your appointment, you will be required to pay half of the appointment fee for the first missed session and full price for every missed, rescheduled, or canceled session afterward before you make your next appointment. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur. 

 

If you have a fever, a known infection, or have known eye sensitivity 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advance notice if we are closing or need to cancel due to bad weather, and we ask you to do the same. 

 

Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.